Motor Masters Engineering Solutions: Policies and Information
Green Policy: Embracing Environmental Responsibility
At MMES, we wholeheartedly embrace environmental responsibility through our Green Policy. We are dedicated to minimizing our environmental footprint by prioritizing energy efficiency, waste reduction, sustainable procurement, and eco-friendly transportation. We actively engage with our community in environmental initiatives, adhere to all applicable laws and regulations, and continuously strive for improvement in our environmental practices. Our commitment to sustainability extends to all aspects of our operations, as we work towards a greener future for our community and the world.
Repair and Modification: Your Expert Solution
At Motor Masters Engineering Solutions (MMES), we're your go-to experts for motor repairs and more. Our local, family-owned company brings three generations of electric motor experience to the table, ensuring you receive the right parts and solutions for challenging motor and pump situations. We've been serving industrial and commercial clients across the nation for over half a century, offering swift and dependable repair services. Our highly skilled technicians have years of experience in repairing and servicing various industrial motors and equipment from a wide range of manufacturers.
Working Hours:
Hours: Monday - Saturday, 8:00 AM to 9:30 PM PKT (Pakistan Standard Time) (Note: Our office/warehouse is closed on Sundays and major holidays. Orders cannot ship on Sundays or during holidays.)
Return Policies:
• To initiate a return, please obtain a Return Material Authorization (RMA) from our company. Items returned without an RMA will not be credited.
• Returns must be made within 7 days of purchase.
• Restocking fees may apply, depending on the manufacturer (typically 20% to 25%).
• Electric Motor Warehouse is not liable for lost or damaged items during return shipment.
• We reserve the right to refuse returns if the product is not in a resalable condition.
Order Cancellation:
Please email or call us as soon as possible to cancel an order. While we will make every effort to stop the order, it may not always be possible, especially for items drop-shipped from the factory.
Damaged or Missing Items:
Any damaged or missing items must be reported to Motor Masters Engineering Solutions within 7 days of receiving the merchandise.
Semi-Truck Shipments - Damage:
When receiving a semi-truck shipment, please carefully inspect the product for damage before signing the bill of lading. If you find any damage, please refuse delivery. By signing the bill of lading, you certify that the item was received undamaged.
Free Shipping:
Free shipping applies to items shipped to physical addresses within Pakistan (excluding territories and international shipments).
Fixed Shipping Cost:
Fixed shipping cost applies to items shipped to physical addresses within Pakistan (excluding territories and international shipments).
Warranty:
All products come with their respective manufacturer's factory warranty and are subject to the manufacturer's policies and procedures. Warranty claims do not cover shipping costs, loss of use, or service technician installation expenses. The buyer is responsible for retaining the receipt for warranty purposes. Warranty is void if any motor or fan is "opened up" or disassembled.
Cookies and Web Beacons:
While browsing our website, data may be collected to enhance the shopping experience. No personal data is stored.
Understanding Shipping Times:
Please review the individual delivery company's website for refund policies. We are closed on Sundays and major holidays. No orders can ship after 9:30 PM PKT on weekdays (some items earlier).
Motor Masters Engineering Solutions Warehouse:
We are located at Misri Shah Lahore. We operate Monday through Saturday until 9:30 PM PKT and are closed on all major holidays (e.g., Eid-ul-Fitr, Eid-ul-Azha, 9-10 Muharam, Labor Day, 6th of September). We are open on regular weekends.
Truck Shipments:
Larger items over about 70KG are shipped by semi-truck and should be delivered to locations equipped to receive such shipments. Be sure to inspect the item for damage before signing.
Shipping Days:
When calculating transit days, please exclude the day the package ships. Additionally, weekend days and holidays are not considered transit days.